Privacy Policy
This Privacy Policy explains how Bloom Craft processes personal data when you visit the website, make an inquiry, book a consultation, or request florist services for weddings and events.
How We Use Data
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and event dates, coordinate design details, deliver or set up floral arrangements, process payments, maintain records, improve website performance, and meet legal or accounting obligations.
Service Providers
We may share personal data with payment processors, communication tools, website hosting providers, and delivery or logistics partners that help us operate the business and fulfill orders. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
Legal Disclosure
Personal data may be shared where disclosure is necessary to comply with law, respond to lawful requests, protect rights or safety, or support the establishment, exercise, or defense of legal claims.
Data We Collect
We may process contact details, inquiry content, event dates, design preferences, order and payment information, delivery or pickup details, and communications related to consultations, quotes, deposits, and final arrangements. We may also process limited technical data such as device and usage information when users visit the website.
How We Collect Data
We receive personal data from website forms, phone calls, consultation appointments, messages, and other communications. We may also collect data automatically through the website and obtain limited information from payment, delivery, or service providers involved in fulfilling an order.
Cookies We Use
Cookies may include essential cookies that support site operation, preference cookies that remember settings, and analytics cookies that help us understand how the site is used. Cookies are used for security, performance, and usability purposes, and may be session-based or persistent depending on their function.
Cookie Controls
Users may manage cookies through their browser controls and, where available, through site settings. Disabling some cookies may affect basic website functions, form handling, or preference storage.
Contact Information
Your Rights
You may request access to your personal data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. You may also object to processing based on legitimate interests in situations recognized by law.
How to Make a Request
To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to verify identity or clarify the scope of the request before responding.
Data Retention
Personal data is retained for the period needed to handle inquiries, manage consultations, prepare quotes, confirm bookings, complete delivery or setup, and maintain business records. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where required by law or for legitimate recordkeeping.
Policy Changes
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we may provide additional notice through the website or by direct communication if appropriate.